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Privacy & Cookies

Statement of personal data protection

The provision of this Statement is feasible in case of any kind of contradiction between this declaration and any other applicable contractual conditions or General Conditions of Sale of Retail 710 Sagl.

We respect your person and your privacy. We want to guarantee that your personal data is protected and processed according to Swiss law.

Through this notice we provide you with all complete information on the methods used.

This statement of personal data protection concerns both past and future information. If you consent to the processing of your personal data, these operations will concern both the information provided in the future and already stored.

When in this notice we refer to the processing of your personal data, we mean any operation related to it, such as the collection, entry, management, use, transmission, disclosure or cancellation of personal data.

1. How do we protect your personal data?

We have all technical and organizational means to guarantee your data security. We are therefore able to protect your session and personal data against the risks of unauthorized and unlawful processing and / or against all risks of loss, modification, disclosure or unintentional access. However, you must be fully aware that the transmission of information through Internet and any other electronic media may involve certain risks for which we cannot guarantee its full security.

2. How long do we keep your data?

We store your personal data for as long as we deem necessary to guarantee respect for all applicable laws and for the purposes for which it was collected. We delete your personal data as soon as it is no longer needed.

3. Which are the rights on your personal data?

You have the right to assert your data protection rights at any time. In particular, you have the right to request information about your stored personal data, to rectify or modify it or to oppose its processing or to request its deletion. Please see section 4 to find all contacts in case of need.

We reserve ourselves the right to communicate with you through electronic means (especially via e-mail).

4. How to contact us?

If you want to exercise the rights concerning your personal data or in case of any further questions about the processing methods, please contact our customer service at customersupport@matruecannabis.com.

5. Who is the owner of the file of the data collected?

We are legally required to provide you with the name of the owner of the file containing your personal data. The owner is Retail 710 Sagl, PO Box 53, 6853 Ligornetto.

6. What personal data do we collect?

The personal data collected by us is provided by you or automatically or manually entered when contacting us. These data concern your person, your activity on our website, your orders and any communications with our company.

7. Why do we process personal data?

We process personal data for different purposes. In particular, we can process all or part of the personal data for one or more of the following purposes: implementation of orders or contracts, communication with our customers, analysis of customer behavior, improvement of customer experience, marketing and advertising.

8. To whom your personal data will be disclosed?

We may share your personal data with other parties related to our company or third parties to implement technical or organizational services necessary to achieve the aforementioned purposes or for other aspects of our business. The above-mentioned Service Providers are contractually obliged to process personal data only within the limits of the mandate given to them, in accordance with our instructions.

Cookies Policy

A cookie is a small file of letters and numbers sent to your browser when you visit our website, with your consent.

These cookies help us to distinguish you from other users of our website thus helping us to provide you with the best experience, when you visit our website and also to improve it. For this purpose, we could also share cookies with third parties.

The list below explains the cookies we use on our website and why we use them.

Essential Cookies: these are cookies needed for the proper functioning of our website. They include, for example, those cookies that allow you to connect to secure areas of our website, to use a shopping cart or electronic billing services.

Analytics / Performance Cookies: they allow us to recognize and count the number of visitors and monitor how they browse our website when using it. This helps us improve the proper functioning of our website, by making sure to quickly and easily satisfy all users' needs.

Functional Cookies: they are used to recognize you every time you visit our website. This allows us to customize our contents for you, welcoming you by using your name and remembering your preferences (for example, the language or region selection).

Targeting/Advertising Cookies: these cookies record your visit to our website, the pages visited and all clicked links during a session. We will use this information to make our website and all advertisings more relevant to your interests. Therefore, we could also share this information with third parties.