FAQ
1. Can I purchase your product in a physical store?
MA True Cannabis products are sold exclusively online on this website (matruecannabis.com). If you experience difficulty in proceeding with a purchase or you have questions about our products, you can contact us using the contact form found in the contact us page. We will answer your query within a few hours.
2. Can I take your products with me?
Of course, all our products are 100% legal in Switzerland. Before travelling outside Switzerland, we advise you to check the laws currently in force in the country you are visiting.
3. Can I smoke your products in public places?
In Switzerland our products are considered, to all intent and purposes, as tabacco substitutes. For this reason, you can smoke our products like cigarettes, cigars and other tabacco by-products, respecting the specific laws of the place you are in.
4. Is your product addictive?
MA True Cannabis products consist of 100% pure cannabis and, in the case of our Pre-Rolled products, of Cannabis and officinal herbs. They do not contain Tabacco, Nicotine or other drug-like substances which can be addictive.
5. What can be found inside your packaging?
MA True Cannabis products can be divided into two categories: Cannabis Flowers and Pre-Rolled.
Cannabis Flowers:
In the much sought-after MA True Cannabis pack you will find a special ceramic jar with a bamboo lid, created to ensure that our Cannabis Flowers are perfectly preserved. Inside the jar there is a beautiful cannabis flower awaiting you, from the world you have chosen.
Pre-rolled products:
Inside the pack you will find 5 Pre-Rolled Joints, ready for use. Each type of Joint is different and unique, thanks to an exclusive recipe blending Cannabis with officinal herbs.
6. Can I take your products outside of Switzerland?
Our products are entirely legal in Switzerland. The legal framework of other countries is extremely varied and constantly changing. Before travelling outside Switzerland, we advise you to check the laws currently in force in the country you are visiting.
7. Can your products be shipped outside Switzerland?
MA True Cannabis products are currently only available for purchase in Switzerland. If you are interested in our products but live outside Switzerland, leave us your email address and we will contact you as soon as we can sell our products in your country.
8. Can I make an infusion with your product? Or bake some biscuits?
MA True Cannabis products are meant to be smoked (or vaporised in the case of Cannabis Flowers). Even though our products do not contain any addictive chemicals, they are not intended to be consumed in food.
9. Can I drive after having smoked your Pre-rolled/Joints/Cannabis Flowers?
In Switzerland, when it comes to traffic regulations, there is zero tolerance towards drugs; our products, even if the levels are minimal, contain traces of THC. Excessive consumption could entail going over the limit of THC concentration in the blood as established in traffic regulations. Drug test results vary on the basis of numerous factors such as a person’s metabolism, the quantity of cannabis smoked and the time gap between the consumption of the product and the blood sample being taken.
In certain circumstances, a person who has MA True Cannabis can be considered unfit to drive. For this reason, we do not advise you drive after smoking our products.
10. What do Cannabis Flowers contain?
The Cannabis Flowers product contains pure cannabis flowers, grown indoors using hydroponic techniques, pesticide-free, fungicide-free and, obviously, nicotine-free.
Each product in the Cannabis Flowers line contains a special type of cannabis, selected for the suggested mood.
11. What does the Pre-Rolled product contain?
CREATE: The Pre-Rolled Create product contains 5 Joints ready for use, made from a blend of pure Cannabis Flowers and 2 officinal herbs: Sceletium Tortuosum and Mint.
RELAX: The Pre-Rolled Relax product contains 5 Joints ready for use, made from a blend of pure Cannabis Flowers and 2 officinal herbs: Lavandula angustifolia and Scutellaria baicalensis.
PARTY: The Pre-Rolled Party product contains 5 Joints ready for use, made from a blend of pure Cannabis Flowers and 2 officinal herbs: Turnera diffusa and Withania somnifera.
SLEEP: The Pre-Rolled Sleep product contains 5 Joints ready for use, made from a blend of pure Cannabis Flowers and 2 officinal herbs: Nymphaea caerulea and Matricaria chamomilla.
PURE: The Pre-Rolled Pure product contains 5 Joints ready for use, made from pure Cannabis Flowers.
12. How do you use Cannabis Flowers?
The Cannabis Flowers produced by MA True Cannabis will arrive in a highly-valued paper wrapping with a ceramic box inside containing the cannabis flower.
The flower must be removed from the packaging and, later, manually chopped (or using a grinder, a specific tool to grind the cannabis) until a fine material is obtained, which must not be floury. Once you have completed this first stage, the product can be placed on cigarette paper to be smoked after being lit. It can be consumed on its own or mixed with other elements such as tabacco or officinal herbs.
Alternatively, our Cannabis Flowers can be smoked using special pipes or cannabis vaporisers.
The ceramic jar and the bamboo lid will preserve your product and keep it fresh after each use.
13. How do you use Pre-Rolled?
The Pre-Rolled produced by MA True Cannabis will arrive in a highly-valued paper wrapping. You just need to open the packaging and you will find 5 Joints ready for use.
Once you have taken them out of the package, you can enjoy them by lighting the tip opposite the filter.
14. Difference between Cannabis Flowers and Pre-Rolled
The Cannabis Flowers consist of various cannabis flowers inside an elegant minimalist ceramic jar, designed to maintain the product fresh and intact.
The Pre-Rolled product consists of 5 Joints ready for use made of pure Cannabis (like our product Pure) or unique recipes containing cannabis and officinal herbs.
15. Can I resell your product?
The MA True Cannabis product is sold exclusively on our website matruecannabis.com.
The sale and reproduction of these products, in whole or in part, by third parties external to MA True Cannabis is not permitted, unless there is an explicit agreement between the parties.
16. I suffer from pain/sickness/other pathologies. Can I use your product as a cure?
The MA True Cannabis products have been created to improve your day and make you feel good about yourself and others. They are not, however, to be considered as medicines, supplements or phytosanitary products.
17. Can I give your product as a present?
The MA True Cannabis product is the perfect gift for all occasions if the lucky person is in Switzerland. We will make sure it is delivered on your behalf. Simply tell us the delivery address, we will sort out the rest.
18. Can I return a product?
If you want to return one of our products, you will need to notify customer service within 14 working days of receipt of your order. You can get in touch with customer service by using the appropriate form on the contact page. Remember that you can return a product only if it has never been opened or used and is in the same condition as you received it, including but not limited to any labels, leaflets and protective films.